FAQ's
Account Setup and Ordering
Q: Do I need a kadara™ medical account to place an order?
A: Yes. A kadara™ medical account is required to place an order and access customer specific pricing, downloadable materials, and product details. Once your account is set up, ordering is easy. Simply add your products to cart, head to checkout, and you are on your way.
Q: Who is eligible to order from kadara™ medical?
A: Orders are limited to licensed medical practitioner offices, clinics, and compounding pharmacies. If you are unsure whether your facility qualifies, our team is happy to help confirm eligibility.
Q: Can I place an order by phone?
A: Absolutely. If you would rather speak with a real person, our Customer Service team can assist with account setup, product selection, and order placement. You can reach us at 775.297.4778.
Q: How do I access pricing?
A: Pricing is available once your online account has been approved. After login, you will be able to view pricing, product information, and available support materials in one convenient place.
Q: Will I receive an order confirmation?
A: Yes. After your order is placed, you will receive an email confirmation. Once your order ships, you will receive a second email with shipping details and tracking information so you know exactly what is headed your way.
Payment and Shipping
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal. If you prefer to pay by card, you can still click PayPal at checkout and select the card payment option there. Easy, simple, and no scavenger hunt required.
Q: What shipping options are available?
A: We offer multiple shipping options to fit your timeline, including Ground, 3 Day Express Saver, 2 Day, Standard Overnight, and Priority Overnight for select delivery areas.
Q: What is your standard shipping time?
A: Most orders arrive within 1 to 5 business days depending on your location and selected shipping method. Delivery timelines may vary slightly during holidays or high volume shipping periods.
Q: Where can I find my tracking information?
A: As soon as your order ships, you will receive an email with your FedEx tracking number so you can follow your shipment from our door to yours.
Q: Do you ship internationally?
A: At this time, kadara™ medical ships within the United States and U.S. Territories only.
Returns, Product Support, and Shelf Life
Q: What is kadara™ medical’s refund policy?
A: All kadara™ medical products are final sale and non-refundable, except when kadara™ medical verifies an error in fulfilling or shipping the order. If you believe there was an order error, please contact kadara™ medical Customer Service within five business days of receipt at 775-297-4778 or general@kadaramedical.com. This refund policy is effective July 1, 2026.
Q: Do you accept returns?
A: Because of the nature of our products, we are unable to accept returns. That said, your experience matters to us. If there is an issue with your order, please contact our team and we will work with you to make it right.
Q: What is the shelf life of your products?
A: All products carry a 1 year shelf life from the manufacturer date listed on the packaging. We recommend storing products according to labeled instructions and rotating inventory as part of your normal practice workflow.
Q: Can you help me source pellets?
A: Yes. We are happy to provide referrals to trusted compounding pharmacies and outsourcing facilities based on your state. If you need direction, just ask and we will point you toward the right resource.
Products and Procedure Questions
Q: Can I mix different products within a case?
A: No. Each case contains one product type only. This helps maintain consistency, inventory accuracy, and quality control from start to finish.
Q: What is the difference between reusable trocar sets and disposable trocar kits?
A: Reusable Trocar Sets are designed for repeated use and require autoclave sterilization between procedures. Disposable Trocar Kits are single use and offer a convenient ready to use option for practices that prefer a streamlined workflow.
Q: What is the difference between stainless steel and titanium reusable trocars?
A: Both options are durable, high quality choices. Titanium is lighter in weight and is often selected by practitioners who prefer a more premium feel in hand, while stainless steel remains a dependable, durable standard.
Q: What is the difference between 3.2 mm and 4.5 mm trocar sizes?
A: In general, the 4.5 mm size is typically used for 200 mg pellets, while the 3.2 mm size is ideal for 150 mg pellets and smaller. If your practice has specific procedural preferences, our team can help guide you to the best fit.
Q: Do kadara’s Reusable trocar sets include accessories?
A: Accessories are sold separately. Our Add On Bundle includes the forceps, pellet cup, and sterilization tray for practices that want a complete supporting setup.
Q: What is included in a disposable trocar kit?
A: kadara™ disposable trocar kits include all the components needed for a patient first focused procedure. The only thing you need to provide is your lidocaine with epinephrine and pellets. Those items are not included in the kit.
Suggested Optional Website Additions
Q: Need help choosing the right product?
A: Our team is here to help. If you are deciding between disposable and reusable options, selecting the right size, or building out a new practice setup, reach out and we will make the process easier.
Q: Still have questions?
A: We are happy to help. Contact kadara™ medical Customer Service for product guidance, ordering support, and account assistance. We believe customer service should feel like support, not a support ticket.